SHIPPING POLICY

We provide free worldwide shipping on every eligible order placed through our store. No extra shipping fees will be added at checkout for qualifying purchases, regardless of your country of residence. This global shipping benefit is one of our core commitments to make wellness supplements accessible everywhere.

Our fulfillment team begins processing valid orders within 1 to 3 business days after your purchase is confirmed. Processing time covers order verification, product picking, quality checks, and package preparation before the item is handed over to our shipping carrier. Business days exclude weekends and recognized public holidays.

Once your package leaves our fulfillment facility, the estimated delivery window is 6 to 12 business days. This estimate applies to all shipped orders. Delivery times are approximations and cannot be fully guaranteed, as international shipments can face delays from customs inspections, carrier backlogs, weather disruptions, or local postal system interruptions.

You will receive a shipping notification once your package is dispatched. This notification includes tracking information so you can monitor your shipment’s progress. Tracking updates may take time to refresh as packages move through international transit hubs.

You are responsible for understanding your local country rules regarding imported dietary supplements. Some regions apply import duties, taxes, or customs fees. Any customs charges, import taxes or local administrative fees are the responsibility of the customer. We cannot cover these charges for international deliveries.

If your tracking shows delivery completed but you have not received your package, please check with neighbors, building management, or your local postal service first. Carriers often leave packages in secure drop-off locations. Contact our support team if you cannot locate your parcel after checking these areas.

Packages marked as returned to sender by the carrier for reasons such as invalid address or refused delivery will be handled on a case-by-case basis. Additional costs for reshipping may apply if you wish the item sent a second time. We are not responsible for lost packages caused by incorrect customer shipping addresses.

We carefully package all supplements to protect items during transit. However, international shipping involves multiple handling steps, and rare cases of packaging damage can still occur. If your order arrives damaged, follow the steps outlined in our refund policy and contact customer support promptly.

We ship only complete orders according to the items purchased. We do not offer expedited or rush delivery options at this time. All orders follow our standard fulfillment and delivery timeline.

We reserve the right to suspend shipping service to certain locations if shipping becomes unreliable, restricted, or prohibited by local regulations. If we cannot ship to your location after you place an order, we will notify you and cancel your order with a full refund.